Come And Join The Team!

We are a well established finance company based in the East Midlands. We offer small, short-term loans that are delivered direct to our customers homes via a team of self-employed Agents with the single aim of providing a first class service.

We are always on the lookout for friendly, dedicated, enthusiastic and motivated people to come and join our team. Those who understand that the relationship between our Agents and their customers is essential to keeping our business strong.

Our Agents act as the face of our company, visiting customers in their own homes, collecting repayments, issuing new loans and advising them on the best products to suit their needs.

Working as a Customer Collections & Loans Agent

Our mission is to be the very best Home Collected Credit Company in the UK. As one of our self-employed Agents, you will be key to helping us achieve that goal.

As an Agent you will be visiting customers in their own homes to collect their weekly instalments and to help them borrow manageable amounts of money to get them through life's difficult patches. Your work will also include locating new customers either by encouraging recommendations from existing customers or by distributing leaflets and following up enquiries.

You will have the freedom to work as many, or as few, hours as you like and will be paid by commission on the repayments you collect.

Full Training & Support

As an Arena Agent, you can be sure that you're working with a company who provides you with all the training and support you need to achieve success in your business. You will benefit from a structured induction and training programme to help you deliver a great customer service, enabling you to lend and collect responsibly and to enjoy your role.

Initially you will travel with an established Agent who will show you the paperwork, and the procedures. You will then go out with our Trainer who will reinforce our policies & procedures.

From there, you'll benefit from regular weekly support when you catch up with an Account Manager. They are there to help and support you as well as mentoring you. We want to encourage you to build on your successes which will, in turn, increase your income as well as your job satisfaction.

If you share our values, care like we do, work hard and give us your best every day, we'll give you all the support you need to build a satisfying career with us.

Rewards of Becoming an Agent

Freedom from the 9 to 5 daily grind!
All of our Agents are self-employed, meaning they work their Agency as their own business. They are able to put in as many hours as they want to and can grow their businesses and increase their income based on the work they put in.

You can work as an Agent either full time or part time but it's important that you are flexible to make sure that you can always provide a reliable service to your customers.

Working around 20 to 25 hours per week you'll have real potential to earn £18,000 - £22,000 in your first year (OTE), there is no limit to the earning potential, the more effort you put in, the more you earn.

Your earnings are based on a commission basis with you being paid a percentage of what you collect each week. At busy times of year we also run incentives and competitions which you can take part in to boost your income.

New Agents are provided with an existing customer base and start earning immediately.

Who We Are Looking For

We are currently looking for Agents to work in and around Leicestershire and the East Midlands. This is a customer-facing role so is ideal for those who enjoy working with people. As an Agent you need to establish a firm but friendly businesslike relationship with your customers.

Essential Qualities
You must hold a full UK Driver's Licence, have your own car and mobile phone and be able to work late afternoons and early evenings. Your objective is to collect payments from your customers and issue further loans whilst strictly adhering to our Credit Control Policy.

We are looking for people who...

Prievious Experience
No previous experience is required but a background in customer service or sales can be helpful as a lot of the same skills are required. Some of our best Agents have worked previously as Loan Agents for other companies, or in similar self-employed roles e.g. with Avon or Betterware, which means they can bring knowledge and experience with them.

However, experience is not necessary to become an Arena Agent. As long as you fit the list of essential qualities above then we can provide you with the training and support to get you where you need to be. Sometimes, a fresh pair of eyes and your enthusiasm is exactly what's needed.

If you are currently working, or have previously worked, in the Home Credit industry as an Agent or Manager and are looking for a change, we would love to hear from you. Let us know how you could make a positive contribution to our organisation.

Apply Now - 5 Steps to Becoming An Arena Agent

If you think you have the makings of a great Agent and would like to apply for one of our self-employed roles, follow these five easy steps. We look forward to meeting you!

  1. Apply today - Send your CV to
  2. Recruitment Call - You'll receive a call from our recruitment team to chat to you about the role, discuss any previous experience and answer any questions you may have.
  3. Interview - If you are progressed to an interview you'll meet the Branch Manager in your local area. Interviews are held on Wednesday and Thursday afternoons.
  4. Background Checks - As a regulated Company we need to ensure all Agents acting on our behalf are fit to do so and so we undertake a DBS and CCJ check.
  5. Have a Go - The final step. You'll get to spend some time with one of our Senior Agents meeting some of our customers to help you decide if being an Agent is the right role for you.